An accepted offer arrives by email

An offer made on this site can be answered three ways. Only one of those answers reached you automatically: a counter arrived by email with three things you could do about it. A decline closed the deal on our side without a message. And the answer you most wanted — yes — did not reach you either: when we accepted an offer, our side recorded the acceptance and handed us the checkout link, to send on to you by hand.

That is a strange place to leave the best possible answer. It depended on a person noticing and forwarding a link, and it failed quietly: when we looked, four buyers whose offers we had accepted over the past month had never been told. They have all been told now, and it no longer works that way.

What changes

Accepting your offer now sends you an email straight away. It carries:

• your offer reference, and the domain — or, for a bundle, every domain in it with the amount you put on each;
• the price, which is the one you offered. If you asked for a payment plan, the email states the plan as you asked for it: the number of monthly payments and the down payment. The monthly figure and the plan total are on the checkout page, where they always were;
• the signed checkout link, which is the only payment instruction in the message.

Nothing is owed until you start checkout, and the email says so. It does not contain bank details, wire instructions, or anything to send back — we will never ask you to send payment details by email, and a message that does is not from us.

For an offer accepted from today on, the link is the one that was signed for your offer at the moment you made it, and it keeps the expiry that was set then. Accepting does not extend it and does not mint a second one, so there is exactly one link for the deal, and the email is where it reaches you. The four earlier acceptances we sent out this week are the exception: two of those links had already expired while nobody was looking, and those buyers were sent a fresh one.

What we keep

The price does not move. An acceptance is us saying yes to the number you named, at the terms you named; it is not a new figure and there is nothing to renegotiate on the way to checkout.

If your offer came through our Telegram bot, nothing changes: the bot already told you there, with a button, and it still does.

And this email is tracked the way our other buyer email is — it records whether it was opened and which link was clicked, for fraud prevention, and says so at the bottom. If you would rather it did not, the plain-text version and blocking images both prevent the open from being recorded, as that note explains.

We would rather have shipped this before it mattered. If you made an offer on this site and think you heard nothing after we accepted it, check your spam folder for a message from us dated today; if it is not there, reply to any message you have from us, or send a note through the domain's page, and the link comes by hand. From today, the yes arrives on its own.

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